Firstly, we hope you are alright, safe and sound!
Now, here is what to do in regards to the Freetrailer: If damage occurs to the trailer during your rental period, you must notify Freetrailer in the app upon return or by contacting Customer Service.
If the damage is so severe that the trailer cannot be returned to the pick-up location, please:
- Make sure the trailer is emptied and locked.
- Ensure the trailer is parked legally and does not obstruct traffic.
- Call Freetrailer Customer Service and provide the exact location of the trailer. Please include address and postcode, preferably from Google Maps. Please also provide a description of what happened.
If a third party is responsible for the damage, you as the renter of the trailer are responsible for ensuring that we receive all relevant information about them. This must include name, address, contact information, car registration number, insurance company, etc.
It is important that you place and park the Freetrailer legally and ensure that it is not a nuisance to the traffic. It is your responsibility that the trailer is legally parked until it is picked up. We will refund any normal parking costs, as long as our Trailer Service can confirm the damage at pick-up.
Please note that our Trailer Service must be able to determine the issue that was the reason for your non-return. If they cannot find any issue with the trailer, you will pay for the return (hourly rate and driving costs) as well as rent until it is back at the pick-up point.
