Did you – shortly after pick up of your Freetrailer – discover a damage or defect on the trailer that you did not report during the collection inspection?
Or have you, upon return, reported a damage that you forgot to register when you picked it up? But now you are getting a bill for that?
If you are not the person that caused the damage, please take pictures of it and send these to our customer service along with a brief explanation.
- DK: info@freetrailer.dk
- SE: info@freetrailer.se
- NO: info@freetrailer.no
- DE: info@freetrailer.de
- NL: info@freetrailer.nl
You can also always call us. You find here the contact details for your country
Please remember to use your booking number as a reference, thank you.
If we agree to your claim and documentation, our system will be updated to reflect this, and you will not be held accountable.
Alternatively, we will contact you as soon as possible, to find an amicable solution.
