HOW TO USE THE FREETRAILER APP
Follow the instructions below
Four simple steps to help you through your Freetrailer rental
Find your Freetrailer
- Find Freetrailer: Use the in-app map to find a Freetrailer near you.
- Make a booking: Choose the trailer that suits your needs and collect it on the day – completely free of charge. You can also always pre-book for a different day for only 4 €.
- Profile information: If you have already created a profile, simply log in to the app. If not, please create a profile.
- Your Freetrailer is ready: When your rental period starts, you can use your Freetrailer at the selected Freetrailer location.
Pick up your Freetrailer
- Pick-up: At the Freetrailer location, you need to find your Freetrailer by locating the trailer with the number in your app – the number will appear on your booking.
- The app is your digital key: With our self-service model, you are responsible for pick-up yourself. You unlock your trailer with the app.
- The app is your guide: In just a few simple steps, the app will guide you through the pick-up process, so we make sure your Freetrailer is in good condition and ready to use.
- Get started: Once you have coupled your Freetrailer to your car, it is ready to use. Enjoy!
Use your Freetrailer
- For what you need: Your Freetrailer is free to use during your chosen rental period.
- Safety and responsibility: Remember to use your Freetrailer sensibly and to drive safely. This is how we ensure that everyone can enjoy the trailer after you.
- Return: You must drive back and return the trailer before your booking period expires.
- Need more time? You can always extend your rental period through the app – there is a small fee for this. However, you can only do this if no-one else has booked the trailer or cargo bike after you.
Return your Freetrailer
- Return: You return your Freetrailer at the same Freetrailer location where you picked it up. Remember to park it neatly in its spot.
- Same condition? Make sure to return the trailer in the same condition and with the cargo compartment clear. Follow the steps in the app to return the trailer.
- Lock with the app: Just like with pick-up, returns are managed through the app where you can also lock your trailer.
- Thank you for borrowing a trailer: Once you have received a receipt for your return, your rental has been successfully completed. Thank you for borrowing from Freetrailer.