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Guide: Create a new user


Welcome to our new app!

We have introduced user profiles to make it easier for you to store card details, registration number and other information needed to use Freetrailer. To use Freetrailer, you must have a user.

If this is your first time using the new app, you will need to create a new user profile, even if you have previously used Freetrailer or booked via our website.

When you create a user, your previous and future orders are automatically transferred to the app.

How to create a user profile:

  • Open the app and select ‘Sign up’.
  • Enter the required information, such as email, name and phone number.
  • Follow the instructions to complete the creation of your user profile.

Once you have created your user, you can log in to the app with your mobile number and password in the future. This makes it easier to rent a Freetrailer as the app remembers your user details and saves your reservations.

Your Freetrailer rental in five simple steps

Step 1.
Log in and find your Freetrailer

1. Find your trailer
  1. Log in to the app: To use Freetrailer, log in to your profile (via your phone number). Then you can easily manage your Freetrailer reservations.

    Have you booked online? Remember to log in. If you don’t have a profile yet, please create one.
  2. Find a Freetrailer: Use the map in the app to see where there is a Freetrailer near you. You can also search through our different Freetrailer products to find the one that best suits your needs.
  3. Make a reservation: Choose the trailer that suits your needs now and select direct pickup – for free. You can also pre-book a Freetrailer for a small booking fee. If you have already reserved a trailer, you will find it under “reservations”.
  4. Your Freetrailer is ready: Once your rental period begins, you can drive to your chosen pick-up location and collect your Freetrailer.

Step 2.
Location and Bluetooth

Freetrailer App guide
  1. The app as a key: In order for the app to give you access to a Freetrailer in your area, you need to allow location services and Bluetooth functionality.

  2. Share your location: When using the app for the first time, you will be asked for permission to share your location. Please select “Allow while using the app”.

  3. Enable Bluetooth: In order to use the Bluetooth lock on your Freetrailer, you need to give the app permission to use your Bluetooth. Simply select “OK” when the app requests access.

  4. Your app is now ready: Now you can easily use the app as your digital key. Your location helps to find an available Freetrailer nearby, and the Bluetooth functionality allows you to access it.

Step 3.
Pick up your Freetrailer

Pick up your Freetrailer
  1. Pickup: When you arrive at the pickup location, find your Freetrailer by matching the number on the trailer with the one in your reservation.
  2. Unlock with the app: You use the app to unlock and rent the trailer. Tap “pick up” in the app when you are ready to pick up.
  3. The app guides you: With simple steps, the app guides you through your pickup to ensure your Freetrailer is ready for use.
  4. Get going: Once you’ve hooked your Freetrailer to your car, you’re good to go!

Step 4.
Use your Freetrailer

Use your Freetrailer
  1. For your use: The Freetrailer is available during your chosen rental period.
  2. Safety and responsibility: Remember to use the Freetrailer sensibly and drive safely. This is how we ensure that everyone can enjoy the trailer after you.
  3. Return: Before the reservation period expires, you must return to your rental location to return the trailer.
  4. Need more time? You can extend your rental period through the app for a small fee. However, this is only possible if the trailer is not reserved by others after you.

Step 5.
Return your Freetrailer

Return your Freetrailer
  1. Returning: Tap “Return now” in the app to return the trailer. Leave the trailer in the same place you picked it up and remember to place it properly.
  2. Good condition? Return the trailer in good condition with a clean cargo space. Follow the steps in the app for proper return.
  3. Lock with the app: Just like pickup, the return is done through the app, where you lock the trailer again. Follow the guide in the app.
  4. Thank you for renting: Once you have received a receipt for your return, your rental is successfully completed. Thank you for using Freetrailer!

Discover a digital way to manage your transportation with our Freetrailer app! Our easy-to-use and advanced mobile application opens the door to unlimited possibilities for convenience and flexibility. With the Freetrailer app, you can rent a trailer directly from your smartphone and start your transportation projects without any hassle.

Rent a trailer with ease by downloading the Freetrailer app and take control of your transportation. Whether you need to move, transport larger items or pick up construction materials, our app is designed to make the whole process smooth and hassle-free.

The Freetrailer app gives you access to free trailer rental, meaning you can enjoy our extensive fleet of reliable trailers at no extra cost. Choose the perfect trailer for your needs and experience the simple joy of free trailer rental with the Freetrailer app.

With our app, you no longer have to worry about arranging complex transportation solutions. Download the Freetrailer app today and gain control of your transportation right from your pocket. Explore our wide range of trailer options and discover how the Freetrailer app can transform the way you rent and manage trailers. Your transportation experience will never be the same again – it’s convenient, simple and completely free with the Freetrailer app!

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