Our power cables have 13-pins and the adaptors have 7 pins. Both are standard issue on all our Freetrailers.
If the adaptor is missing, please take note in our app when picking up.
If the adaptor is missing and you need it, please call customer service, and we’ll see if we can switch you to a different trailer.
In need of assistance?
If you’re still experiencing issues, after attempting above, please contact our customer service. If another trailer is available, we’ll happily make a switch for you. Alternately, we’ll have to cancel your booking at no charge.
Outside our opening hours, you’ll have to return the Freetrailer in the app, and mail us about the issue. All costs will be refunded.
