Having a problem booking a trailer? There are two common reasons: a technical issue with the app or limited trailer availability.
Having technical problems?
First, make sure you’re using the latest version of the Freetrailer app. Check that your phone’s operating system is up to date too.
If the problem continues, please contact our customer support.
Why is there no trailer available?
Demand for Freetrailers is often high, especially on weekends and public holidays. If you’re booking for today or tomorrow, you may only find short time slots. Sometimes, no trailers are available at all.
You might see a Freetrailer parked at a location but still be unable to book it. This doesn’t necessarily mean there’s a booking problem with the app.
The trailer may already be reserved for another customer or temporarily unavailable due to repairs. Even if it’s still parked, another customer could be arriving to collect it soon.
Can’t book any trailer? Try again in the afternoon!
Some customers return their trailers earlier than expected. This can make new booking times available throughout the day.
Tip: If your plans are flexible, check the app again after 2 pm. You might find a Freetrailer available for the evening.
