Our power cable has 13-pins and the adaptor has 7-pins. Both are standard issue on all our Freetrailers. It is therefore easy connecting the power cable to the trailer using either the standard cable or standard adaptor. What power cable you need beside that? None for our trailers. You can of course always bring and use your own cable and/or adaptor.
If the adaptor is missing, please take note in our app when picking up.
If the adaptor is missing and you need it for connecting the power cable to the trailer, please call Customer Service, and we’ll see if we can switch you to a different trailer.
In need of assistance?
If you’re still experiencing issues, after attempting above, please contact our Customer Service. If it is a trailer specific issue and another trailer is available, we’ll happily make a switch for you without additional costs. Alternately, if there is no other trailer available, we’ll sadly have to cancel your booking at no charge.
Outside our opening hours, you’ll have to return the Freetrailer in the app, and mail us about the issue. All costs will be refunded.
