The e-bike has a built-in battery, and when fully charged has a range of about 50-70 km.
Is your e-bike out of power?
If the rented e-bike runs out of power, just keep cycling. It is not defective and you can easily cycle back to the pick-up point.
Freetrailer does not pay for the collection of the bike in case of a flat battery.
If the battery is low at pick-up, we will gladly exchange it for another one. You can exchange your bike in the app or by calling customer service.
Remember to put the plug in the bike when you return it, so it’s charged and ready for the next customer!
